Frequently asked questions
What’s the main difference between Pro Plan and Basic Plan?
With Pro Plan, you purchase directly from JingSourcing’s supplier network, and JingSourcing guarantees product quality and compensates you in case of any quality issues.
With Basic Plan, you use your own supplier resources, and JingSourcing negotiates with your supplier to resolve any quality issues, but the final loss is borne by you or your supplier.
Can I use both Pro Plan and Basic Plan simultaneously?
Yes, you can. If you have multiple products to source, you can create a Basic Plan order for those you buy from your own suppliers and a Pro Plan order for those you buy from JingSourcing’s suppliers.
How is the service fee calculated for low-value mixed orders?
For the Basic Plan, the minimum service fee is $100.
For both the Basic Plan and Pro Plan, when ordering multiple products, each should have a minimum purchase value of $500. However, we calculate this as an average across all items.
If the total order value divided by the number of products meets or exceeds $500 (e.g., $2,000 for four products), no additional handling fee applies.
If the total falls short and includes too many low-value items, a $25 handling fee per product will be charged for those below the minimum.
Will you share the supplier information from the Pro Plan?
We can’t disclose the supplier details under most circumstances. However, we are more than willing to assist our clients to conduct on-site factory inspections.
How do you conduct quality inspections?
By default, we provide free quality inspections according to AQL 2.5 standards, regardless of whether the cargo has been reworked by factories due to previous quality issues.
We can also offer inspections at a higher ratio or on a one-by-one basis, but this service is charged separately and quoted accordingly.
How do you charge for photography?
Photos start at $3 each.